CIMA Satisfaction Survey

Your satisfaction with CIMA's service

You deserve quality service, and we want to make sure we are meeting or exceeding that standard. If you are a current CIMA client, it would be very helpful if you could take a couple of minutes to answer the questions that follow. We will share your comments with your CIMA account executive and his or her supervisor, and we will use them constructively. If there are areas of service where you believe improvement is needed, we will address them.

We would like to be able to use your name when we share your comments, but if you would rather the comments be anonymous, that's all right. Just indicate your preference at the bottom of the survey.

We can't say it enough - We appreciate your business, and the confidence you have placed in us. We take our responsibility to you very seriously.

Please select your CIMA account executive, from the drop-down menu:

Considering the following qualities, please select the rating that best describes your current level of satisfaction with your account executive's service:

Professional knowledge
Do we give you confidence that you have skilled insurance professionals representing your interests? Very well satisfied Satisfied Dissatisfied Very dissatisfied
Responsiveness
How promptly and thoroughly do we respond to your questions, comments, requests, and other needs you express? Very well satisfied Satisfied Dissatisfied Very dissatisfied
Availability
Is it easy enough to reach us within a reasonable time? Even if it might take some time to provide you a complete response to your questions, comments and requests, we believe it is important to return calls, emails, etc. promptly to acknowledge your inquiry. Very well satisfied Satisfied Dissatisfied Very dissatisfied
Degree of preparation for the renewal process
When we present our renewal proposal to you, is it clear we have "done our homework" on your behalf - exploring all the options that might be appropriate for you, before making a recommendation? Very well satisfied Satisfied Dissatisfied Very dissatisfied
Appropriateness of recommendations
Looking back, do you believe we have been right, in our recommendations? Very well satisfied Satisfied Dissatisfied Very dissatisfied
Courtesy
In responding, please consider your encounters not only with your account executive, but also our receptionist and any others at CIMA with whom you've had contact. Very well satisfied Satisfied Dissatisfied Very dissatisfied
Friendliness
Goes beyond courtesy. As customers ourselves, we'd rather deal with friendly people, and we expect you feel the same. Very well satisfied Satisfied Dissatisfied Very dissatisfied

Expand on any of your responses above, if you wish:

What two or three words would you use to describe the quality of CIMA's service?

Is there anything you can think of that might improve our service to you?

* Name of your organization:
* City:
* State:
* Person completing this survey:

May we use your name when we provide these comments to your account executive and the account executive's supervisor? Yes No